These Terms of Service govern your use of TPC-NC’s services and any communications you receive from us, including text (SMS) messages. By requesting our services, using our website, or opting in to receive text messages from TPC-NC, you agree to these Terms. Please read them carefully.
1. Program & Brand Name
This “Terms of Service” applies to TPC-NC, a plumbing and home services company operating in North Carolina. All text message communications are sent under the TPC-NC brand.
2. Messaging Program Description
TPC-NC may send you text messages for purposes including, but not limited to:
- Appointment confirmations, reminders, and scheduling updates
- Service request status updates and technician arrival notifications
- Estimates, invoices, and payment reminders
- Customer support responses
- Follow-up communications regarding completed services
3. Message Frequency
Message frequency will vary based on your service activity and interactions with TPC-NC. You may receive messages when a service request is submitted, when your appointment is scheduled or updated, when a technician is en-route, and following service completion. We will not send excessive or unsolicited promotional messages.
4. Message and Data Rates
Message and data rates may apply. These charges are assessed by your mobile carrier and are not controlled by TPC-NC. Please contact your carrier for details on your messaging plan.
5. Opt-Out Instructions
You may opt out of receiving text messages from TPC-NC at any time using any of the following methods:
- Reply STOP — Text STOP to any message from TPC-NC to immediately unsubscribe. You will receive a one-time confirmation message.
- Reply CANCEL or QUIT — These keywords are also recognized and will unsubscribe you from our messaging program.
- Contact Us Directly — Reach out using the contact information in Section 7 to request removal from our messaging list.
To unsubscribe from TPC-NC text messages at any time, reply STOP to any message you receive from us.
6. Customer Support
If you have questions about our messaging program or need assistance, you can reach us by:
- Replying HELP to any text message from TPC-NC
- Visiting our website at tpc-nc.com
- Contacting us through the service request form on our website
7. Privacy Policy
The collection, use, and protection of your personal information is governed by our Privacy Policy, which is available at tpc-nc.com/privacy-policy. By using our services or opting in to text messaging, you acknowledge that you have read and understood our Privacy Policy.
8. Use of Services
TPC-NC’s services are intended for residential and commercial customers in North Carolina seeking plumbing and home maintenance services. By engaging our services, you confirm that you are of legal age and authorized to enter into a service agreement with TPC-NC.
9. Limitation of Liability
TPC-NC shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our services or communications. Our liability is limited to the value of the services rendered.
10. Changes to These Terms
TPC-NC reserves the right to update or modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of our services or messaging program following any changes constitutes your acceptance of the revised Terms.
11. Governing Law
These Terms are governed by the laws of the State of North Carolina. Any disputes arising from these Terms or the use of TPC-NC’s services shall be subject to the exclusive jurisdiction of the courts of North Carolina.