At TPC-NC, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the information you provide when visiting our website or using our services, including when you communicate with us through text (SMS) messaging.
Information We Collect
- Personal Information: When you fill out forms (such as service requests, job applications, or contact forms), we may collect your name, email address, phone number, and other details you provide.
- Non-Personal Information: We may automatically collect data such as your browser type, device information, and pages you visit on our site to help improve user experience.
- Communications Data: If you communicate with us via text message, we may retain records of those communications to provide and improve our services.
How We Use Your Information
We use the information we collect to:
- Respond to your questions, requests, or service bookings.
- Process job applications and communicate with applicants.
- Improve our website, services, and customer support.
- Send important updates or information related to our services.
- Send appointment reminders, service status updates, and technician notifications via text message when you have opted in to receive them.
Text Message (SMS) Communications
When you provide your phone number and opt in to receive text messages from TPC-NC, we may contact you regarding your service appointments, job updates, estimates, invoices, and customer support. Message and data rates may apply based on your mobile carrier plan.
To stop receiving text messages from TPC-NC at any time, reply STOP to any message. For assistance, reply HELP or visit tpc-nc.com.
We do not sell, rent, or share your phone number or personal information with third parties for their own marketing purposes.
Sharing Your Information
We respect your privacy. Your personal information will never be sold to third parties. We may share information only with trusted service providers who assist us in operating our business — such as scheduling and job management platforms — and only as necessary to deliver our services.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. However, please note that no method of online transmission or storage is 100% secure.
Cookies & Tracking
Our website may use cookies or similar tools to enhance your browsing experience. You can choose to disable cookies in your browser settings, but some parts of the site may not function properly.
Your Choices
You have the right to request access, correction, or deletion of the personal information we hold about you. You may also opt out of SMS communications at any time by replying STOP to any text message from TPC-NC. To exercise any other rights, please contact us directly through our website at tpc-nc.com.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.